The Roblox Moment
Last month, my buddy's VP of Finance started creating financial models... inside Roblox. Not Excel. Roblox. The video game.
My jaw dropped. "Why?" I asked.
"Because AI can build anything there in seconds," he said. "And the models actually work."
That's when it hit me: the future of operations isn't incremental improvements to existing tools. It's completely reimagining how work gets done.
The Journey
Weekly Reporting Prototype: Started with a simple question - why are we spending 6 hours every week compiling the same KPI reports? Built an autonomous agent that pulls data, generates insights, and sends formatted decks. Result: team got their Fridays back.
SOP Video Bot: Next challenge - onboarding documentation that nobody updates. Created a bot that watches screen recordings and generates step-by-step SOPs. What used to take days now takes minutes.
AI-Ops Community: Now I'm part of a growing movement of operators who refuse to accept "that's how we've always done it." We're building the future of work, one automated workflow at a time.
The Bitter Lesson
Rich Sutton taught AI researchers that general methods leveraging computation beat human cleverness every time. The same applies to operations: the organizations that will win aren't tweaking existing processes—they're building AI-first workflows from scratch.
I write up one concrete way to apply this lesson on the blog, most days. No theory. Just what actually worked, with code you can steal.
Want to dive deeper? Read my thoughts on Substack.